At Wooter Apparel, we take great pride in delivering exceptional customer support to ensure your shopping experience is nothing short of extraordinary. Our Customer Support page is designed to address your queries and provide comprehensive assistance, making your journey with us smooth and enjoyable. Below are the various resources available to help you navigate through any aspect of your order.
Frequently Asked Questions (FAQs)
Find quick and helpful answers to common questions on our Frequently Asked Questions page. We've compiled a comprehensive list of inquiries related to orders, products, shipping, and more. Simply browse through the categorized FAQs to get the information you need.
How to Place an Order
Placing an order for custom apparel should be easy, and we're here to guide you every step of the way. Our "How to Place an Order" page offers a step-by-step guide on navigating our website, customizing your products, and completing your order effortlessly. With our user-friendly interface, you'll have a seamless ordering process from start to finish.
Tracking Orders
Excitement builds as you wait for your Wooter Apparel package to arrive. Stay updated on your order's journey with our real-time tracking system. We provide regular updates, so you're always in the loop about your delivery's progress and estimated arrival time.
Return Policy
We want you to be completely satisfied with your purchase. If there are any problems with items that may qualify for a redo or credit it must be reported within 7 days of being received. This includes issues regarding design, misspelled names, missing items or items with rips and tears. Learn how to initiate the process with ease, and our support team will guide you through every step.
Terms and Conditions
Wooter Apparel team uniform and custom apparel orders are non-refundable. Average order turnaround time is 20-25 business days. Rushed production turnaround time is 15-18 business days. By paying for this order, you are agreeing to our No Refund & No Returns policy. Our No Refund and Return Policy can be found here: wooterapparel.com/return-policy. We encourage our clients to order a custom sample of their designed uniform to inspect the overall look and that it is to their expectation. Once an order has been confirmed and placed without a custom sample, Wooter Apparel is not liable for any dissatisfaction that the customer might experience or portray.
Sizing Guide
The perfect fit is crucial for your comfort and performance. Our Sizing Guide provides detailed measurements to help you select the right size for your custom apparel. Follow our tips on measuring accurately to ensure you find your ideal fit with confidence.
Contact Information
Need personalized assistance? Our dedicated support team is always ready to help. There are two ways to reach support:
1. Call our customer support line: (347) 318-2261 (Open 10:00AM - 6:00PM EST, Monday - Friday) Make sure to leave a Voice Mail with your full name and the organization you are affiliated with! We'll get back to you within 24 hours, weekends & holidays excluded.
2. E-mail anytime at support@wooterapparel.com -- We'll get back to you within 24 hours, weekends & holidays excluded.
Live Chat Support
For immediate assistance, take advantage of our live chat feature. Our live chat support is available during specific hours, allowing you to connect with our team in real-time. Feel free to ask questions or seek guidance, and we'll address your concerns swiftly and efficiently.
Feedback and Reviews
Your feedback is invaluable to us! Share your experiences with Wooter Apparel and help us better serve you and future customers. We appreciate your honest reviews, and they contribute to our continuous improvement efforts.
We hope this comprehensive Customer Support page provides the assistance you need throughout your Wooter Apparel shopping journey. Shop confidently, knowing that our dedicated support team is here to make your experience exceptional. Should you have any questions or require further assistance, please do not hesitate to reach out. Happy shopping at Wooter Apparel!
